About cocoa&clay
Handmade, small-batch polymer clay jewelry and accessories, made with love in Austin, TX.
Payments
Payments can be made with a credit or debit card. Payments are processed through Square.
Shipments & Returns
Items are shipped via USPS Ground Advantage. Tracking information is provided via email upon order placement. Orders are generally shipped the next business day. Please allow at least 24 hours for tracking information to become available. We are not responsible for shipping delays caused by USPS.
If you are unhappy with your order, send us an email at cocoa.and.clay@gmail.com. We will make every attempt to ensure your satisfaction. We are also not responsible for lost, stolen or damaged packages. We provide insurance for an additional fee, so if you would like to insure your order, please include the item in your cart before checkout.
Note: The cost of insurance is subject to change, based on fees set by the insurer.
Jewelry Care Instructions
The Golden Rules of Polymer Clay Jewelry
β₯ Store in a dry, clean place and away from direct sunlight.
β₯ DO NOT get your jewelry wet.
β₯ Keep away from children.
CLEANING
Clean polymer clay jewelry by using a slightly damp (not wet) cloth. Dry before use.
Polymer clay with foil/glitter are usually glazed for protection but are not always. Clean only with a slightly damp (again, not wet) cloth.
If possible, try not to handle the actual clay pieces themselves, as the oils from your fingers may cause discoloration and/or wear over time.
DO NOT bend or drop your clay jewelry. This weakens the clay and can cause breakage. Small pieces, finding and backings can also break off.
Avoid contact with perfumes, lotions, hairspray and makeup. These may also cause discoloration of your jewelry.
No refunds or replacements will be given for jewelry that has been damaged from improper care.
BRASS
Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. Tarnishing is actually a protective layer for brass. Keeping it clean and shiny is fairly simple.
Polish by using a jewelry polishing cloth. Brass cleaner can be used, but only sparingly. Apply a small amount (less than a pea size) to a jewelry or microfiber cloth and clean gently. Apply ONLY to the brass piece you are polishing.
To avoid tarnishing, store your pieces in a dry space and away from direct sunlight. If you can, keep your jewelry in a jewelry box or jewelry safe storage bag.
IMPORTANT SAFETY WARNING
DO NOT allow children to play with, wear or chew on your jewelry. They are not for teething and can break, which is a potential choking hazard. NEVER leave your child unsupervised around jewelry.
Contact cocoa&clay
If you have any questions, please send us an email or visit our social media page and send us a direct message.
Privacy Policy
Protecting Your Privacy: Our Commitment to You
This Privacy Policy describes how cocoa&clay ("we," "us," or "our") collects, uses, and discloses your Personal Information when you use our website www.cocoa-and-clay.com (the "Site") or otherwise interact with us.
INFORMATION WE COLLECT
When you place an order on our Site or subscribe to our newsletter, we may collect your email address. We may also collect other information that you provide to us voluntarily, such as your name, shipping address, and billing information.
HOW WE USE YOUR INFORMATION
We use your email address to communicate with you about your orders and to send you our newsletter if you have subscribed. We may also use your information to improve our products and services, and to personalize your experience on our Site.
SHARING YOUR INFORMAITON
We do not sell, trade, or otherwise transfer your Personal Information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
SECURITY
We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
YOUR CHOICES
You may choose not to provide us with certain information, but this may limit your ability to use certain features of our Site. You can also unsubscribe from our newsletter at any time by following the instructions in the email.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at cocoa.and.clay@gmail.com.
This Privacy Policy was last updated on 02/29/2024.